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    pocketpmo.co.uk/projects/crm-replatform-p2

    CRM Replatform, Phase 2

    Sprint 14 of 22 · 58% complete

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    Pocket PMO · Project Snapshot
    Frozen 24 Apr 2026, 09:14

    CRM Replatform, Phase 2

    Internal · Customer Operations · Danny Carter · Programme Manager

    RAG GREEN
    Delivery, Sprint 14 of 22
    Progress

    58%

    Budget

    53%

    £412k / £780k

    Schedule

    On track

    vs. baseline plan

    Open RAID

    7

    2 high · 3 med · 2 low

    AI Executive Summary
    Drafted by Taylor

    Summary: CRM Replatform is 58% complete and tracking RAG-green. The Region A pilot is in-flight with 14 of 18 user groups onboarded. The Data Platform programme dependency has slipped 2 weeks, currently absorbed by float, but reduces contingency for the September rollout.

    Recommended next steps: (1) Lock the SSO test sign-off this week to clear the only outstanding go-live blocker, (2) Re-baseline the September rollout against the Data Platform's revised milestones, (3) Recover adoption-tracking gap with targeted comms in week 12.

    Key Milestones

    • Discovery & vendor selection08 Feb
    • Data migration cutover11 Apr
    • Pilot release (Region A)03 Jul
    • Full rollout, UK12 Sep
    • Hypercare exit & handover30 Nov

    RAID Highlights

    RISK

    Data Platform dependency, upstream delivery slipped 2 weeks

    Owner: Programme

    ISSUE

    Pilot user adoption tracking 12% below forecast

    Owner: CX Lead

    ACTION

    Confirm SSO test sign-off with InfoSec by Friday

    Owner: Tech Lead

    DECISION

    Approved switch to phased regional rollout (instead of big-bang)

    Owner: Steering Group

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