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pocketpmo.co.uk/projects/crm-replatform-p2

CRM Replatform, Phase 2

Sprint 14 of 22 · 58% complete

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Pocket PMO · Project Snapshot
Frozen 24 Apr 2026, 09:14

CRM Replatform, Phase 2

Internal · Customer Operations · Danny Carter · Programme Manager

RAG GREEN
Delivery, Sprint 14 of 22
Progress

58%

Budget

53%

£412k / £780k

Schedule

On track

vs. baseline plan

Open RAID

7

2 high · 3 med · 2 low

AI Executive Summary
Drafted by Taylor

Summary: CRM Replatform is 58% complete and tracking RAG-green. The Region A pilot is in-flight with 14 of 18 user groups onboarded. The Data Platform programme dependency has slipped 2 weeks, currently absorbed by float, but reduces contingency for the September rollout.

Recommended next steps: (1) Lock the SSO test sign-off this week to clear the only outstanding go-live blocker, (2) Re-baseline the September rollout against the Data Platform's revised milestones, (3) Recover adoption-tracking gap with targeted comms in week 12.

Key Milestones

  • Discovery & vendor selection08 Feb
  • Data migration cutover11 Apr
  • Pilot release (Region A)03 Jul
  • Full rollout, UK12 Sep
  • Hypercare exit & handover30 Nov

RAID Highlights

RISK

Data Platform dependency, upstream delivery slipped 2 weeks

Owner: Programme

ISSUE

Pilot user adoption tracking 12% below forecast

Owner: CX Lead

ACTION

Confirm SSO test sign-off with InfoSec by Friday

Owner: Tech Lead

DECISION

Approved switch to phased regional rollout (instead of big-bang)

Owner: Steering Group

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